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Great blogvery useful! I got a lot out of it. If you're working in hotels, I highly recommend a valuable resource I found on Amazon.
A COMPLETE GUIDE TO MASTERING THE HOTEL FRONT DESK https://www.amazon.com/dp/B0F5BR9R3D
It’s a step-by-step training guide for anyone involved in:
Hotel receptionist skills
Handling hotel guests professionally
Smooth check-in/out operations
Handling guest complaints professionally
Room selling techniques and reservations
English language for hotel receptionists
Hotel front office operations
Marketing strategies in hospitality
One key benefit of this manual is the inclusion of professional English training for each common guest interactionperfect for non-native English speakers.
It teaches you how to speak politely and professionally, use the key hospitality phrases, and manage all kinds of guest requestsfrom basic questions to serious problems.
Plus, every reader gets FREE access to premium video training, which demonstrates real front desk interactions in action.
Whether you're a student of hotel management, a hospitality student, or a supervisor building a strong team, this book is a game changer. It’s full of practical tools to help you boost guest satisfaction, increase hotel revenue, and become a standout employee.
Check it out here: https://www.amazon.com/dp/B0F5BR9R3D |