It’s a step-by-step training guide for anyone involved in: Hotel front desk training Delivering 5-star service Check-in and check-out procedures Handling guest complaints professionally Hotel reservations and room upselling Hospitality English for front desk Receptionist duties and responsibilities Hotel sales and marketing techniques
One thing that really sets this book apart is the inclusion of hotel-specific English lessons for each everyday hotel situationperfect for non-native English speakers.
It teaches you how to speak politely and professionally, use the right expressions, and handle all kinds of guest situationsfrom room changes to complaints.
Plus, every reader gets FREE access to premium video training, which visually shows you how to apply each procedure with clarity.
Whether you're a student of hotel management, a vocational trainee, or a manager training staff, this book is a game changer. It’s full of practical tools to help you deliver better service, drive more bookings, and grow your career in hospitality.